SDL Customer Feedback Service (Sdl.ProductTelemetrics.v1) failed to start (SDL Studio 2017 upgrade error)


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I tried the Service Pack Upgrade for

In my case running as administrator and rebooting did not work.
Renaming the Telemetrics folder was not possible as it was locked, even after reboot, so I had to boot in Safe Mode to do that. After that the installation completed.

Service 'SDL Customer Feedback Service' (Sdl.ProductTelemetrics.v1) failed to start.
Verify that you have sufficient privileges to start system services.

Solution 1: Install SDL Trados Studio (for update/upgrade) with Run as Administrator

To ensure that necessary services can be installed and started you require administrative rights. Therefore when installing a new version of SDL Trados Studio and/or want to install a Cumulative Update or Service Release, preferable start the installer (or Studio) with a right-click and selecting Run as Administrator.

Solution 2: Rename the "Telemetrics" folder
In the File Explorer go to
on 32bit OS: C:\Program Files\Common Files\SDL\
on 64bit OS: C:\Program Files (x86)\Common Files\SDL\
Rename the folder Telemetrics to Telemetrics_OLD
Open the Control Panel:
Windows Vista/7: Start > Control Panel > Programs > Programs and Features.
Windows 8/10: Right-click on the screen at bottom-left corner and choose Control Panel > Uninstall a Program.
Click to highlight the damaged SDL Trados Studio version and click Repair.
Restart Studio.

Reboot your PC (Not shut down but restart)
« Last Edit: 13 Dec, 2018, 11:41:50 by spiros »


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