customer performance measurement (CPM) -> μέτρηση απόδοσης πελατών

spiros

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customer performance measurement (CPM) -> μέτρηση απόδοσης πελατών

Customer Performance Measurement (CPM) is the acquisition, analysis and the evaluation of performance-related customer information and an important task of (analytical) Customer Relationship Management (CRM).
https://diuf.unifr.ch/main/is/performance_measurement


 

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